The Wall Corporation SA

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Terms & Conditions - Decorative Wall Applications

Last updated: February 25, 2026

1. COMPANY & SCOPE OF WORK

The Company specialises in decorative plaster wall applications, textured wall finishes, Venetian plaster walls, wall polishing, wall painting, and related decorative wall finishes.

All work is performed strictly in accordance with the written quotation issued to the Client.

The quotation includes only the goods and services expressly stated. Any additional work, variations, materials, preparation, repairs, or changes not specified shall:

The Company operates on a minimum application area of 30m², unless otherwise agreed in writing.

Areas smaller than 30m² may be priced at a higher rate per square meter due to minimum daily production, labour allocation, and setup costs.

2. VARIATIONS

  1. No variation to the agreed scope of work shall be valid unless confirmed in writing by the Company.
  2. Verbal instructions, on-site discussions, WhatsApp messages, or instructions given directly to workers shall not constitute authorised variations.
  3. All approved variations may:
    • Affect the contract price;
    • Affect square meter rates;
    • Affect completion timelines.
  4. Where additional work is requested after commencement, the Company reserves the right to issue a revised quotation or variation order before proceeding.
  5. The Company shall not be obliged to proceed with any variation until written approval and payment (if required) has been received.

3. QUOTATIONS, VALIDITY & MEASUREMENTS

  1. Quotations are valid for 14 (fourteen) calendar days.
  2. Pricing is based on estimated or measured square meterage and project location at the time of quoting.
  3. Final quantities may vary once work commences and will be invoiced accordingly.
  4. Where materials have been specially ordered, tinted, or manufactured for the project, and the Client reduces the scope of work or requests amendments after procurement, the Company may charge for such materials and associated costs.
  5. Any cancellation or square meter reduction shall be subject to a reasonable charge as permitted under the Consumer Protection Act.
  6. Materials are tinted, manufactured, or ordered specifically for the project upon receipt of deposit and are non-refundable.

4. SUBSTRATE RESPONSIBILITY

  1. The condition, structural integrity, curing, and suitability of the existing wall or substrate remain the sole responsibility of the Client unless otherwise agreed in writing.
  2. Applications will only be applied to substrates deemed reasonably sound and stable at the time of installation.
  3. The Company shall not be liable for failures caused by:
    • Structural movement or cracking
    • Damp, rising damp, or moisture ingress
    • Contaminated or poorly prepared plaster
    • Previous coatings or workmanship by others
    • Hidden defects not reasonably visible
  4. The Company does not guarantee that repairs to cracks or defects in the substrate will not reappear.
  5. Additional preparation or remedial work not included in the quotation will be charged separately and may affect timelines.

5. MOISTURE & WATER INGRESS DISCLAIMER

  1. The Company does not conduct moisture testing unless specifically requested in writing prior to commencement.
  2. The Client is responsible for ensuring that the substrate meets required moisture levels.
  3. The Company shall not be liable for any failure resulting from:
    • Rising damp
    • Roof leaks
    • Window leaks
    • Plumbing leaks
    • Burst geysers or pipes
    • Ineffective waterproofing
    • Water penetration at wall junctions
    • Condensation or excessive humidity

    4. Any moisture-related failure is excluded from warranty.

6. WET AREAS (SHOWERS, BATHROOMS, EXTERIOR WALLS)

Decorative wall finishes may be applied in showers or wet areas at the Client's request.

The Client acknowledges the inherent risks of:

Moisture-related damage in such areas is excluded from warranty.

Exterior or open areas exposed to natural elements are inherently high risk. Damage caused by environmental factors is excluded from warranty.

7. PREPARATION WORK

Unless expressly included, the quotation assumes no additional preparation is required.

If additional preparation is discovered during execution:

Rubble removal is excluded unless stated otherwise.

8. COLOUR, TEXTURE & FINISH

  1. Samples, photographs, mock-ups, and digital representations are guidelines only.
  2. Exact colour matching cannot be guaranteed due to:
    • Batch variation
    • Lighting
    • Substrate colour
    • Application technique
    • Curing process
  3. Tonal variation, mottling, texture differences, hairline cracking, and surface movement are inherent characteristics and not defects.
  4. Due to natural raw materials and manual application techniques, uniformity cannot be guaranteed across areas
  5. Final colour approval must be confirmed in writing at least 5 working days prior to commencement.

9. CURING & NATURAL CHANGES

Decorative finishes continue curing for 4-6 months or longer.

Changes in colour depth, tone, or appearance during curing are natural and do not constitute defects.

Warranty inspections may be conducted after the curing period where applicable.

10. ACCESS, SITE CONDITIONS & POWER

  1. The Client must provide safe and unobstructed access.
  2. In security estates or complexes, the Client must arrange necessary access permissions.
  3. The Client must provide a stable and sufficient power supply.
  4. Failure to provide access or power may result in delays, rescheduling, or additional charges.
  5. Work stages may extend beyond standard hours where necessary. No penalties for extended hours shall apply.

11. PROTECTION & STRICT NO-TRAFFIC POLICY

ABSOLUTELY NO touching, leaning, installation of fittings, hanging of décor, or interference is permitted:

Any damage, blemishes, dirt marks, or impact caused during these stages shall be for the Client's account.

12. CLIENT RESPONSIBILITIES

The Client must:

Interference may result in suspension of work and additional charges.

13. PAYMENT TERMS

DECORATIVE WALL FINISHES (TEXTURED FINISHES, MARBLE FINISHES AND VENETIAN PLASTER)

No seal work or further work will proceed without payment as scheduled.

WALL PAINTING & WALL POLISHING (IF QUOTED SEPARATELY)

Valid proof of payment must be supplied to the Company's designated email for approval.

Failure to pay entitles the Company to suspend work immediately.

Interest on overdue amounts may be charged at a rate not exceeding the maximum permitted under applicable law and calculated from the date payment became due until date of payment.

The Company reserves all legal rights available in the event of non-payment. If any payment is not made when due, the Company may immediately suspend work without penalty or breach.

Any suspension shall:

14. OWNERSHIP

  1. Upon completion of the works, any unused, surplus, or leftover materials shall remain the sole property of the Company.
  2. The Company will remove all surplus materials from site upon completion unless otherwise agreed in writing.
  3. The Client acknowledges that no refunds, credits, or claims shall arise in respect of unused or surplus materials.
  4. The Company shall not be liable for any third-party use, reuse, or application of materials not supplied and applied directly by the Company.

15. CANCELLATIONS & DELAYS

  1. Payment of a deposit constitutes a binding legal agreement.
  2. Cancellations must be made in writing at least 7 working days prior to commencement.
  3. In the event of cancellation by the Client, the Company reserves the right to charge a reasonable cancellation fee in accordance with section 17 of the Consumer Protection Act, taking into account:
  4. The nature of the goods or services; Materials already ordered or manufactured;
  5. Labour and scheduling commitments;
  6. The time of cancellation; and
  7. The potential to secure an alternative booking.
  8. Any refund due, if applicable, shall be paid after deduction of such reasonable cancellation fee.
  9. Client-caused delays may attract standby or rescheduling fees.

16. FORCE MAJEURE

The Company shall not be liable for delays caused by:

17. WARRANTY - WORKMANSHIP (6 MONTHS)

  1. The Company provides a 6 (six) month workmanship warranty from the date of practical completion.
  2. This warranty applies strictly to defects arising solely from proven poor workmanship by The Wall Corporation SA (Pty) Ltd.
  3. The warranty specifically covers:
    • Delamination of product
    • Popping or debonding
    • Lifting of product
    • Application defects directly attributable to the Company's workmanship

17.1 WARRANTY ACTIVATION

This warranty:

17.2 EXCLUSIONS

The warranty does not cover:

17.3 LIMITATION OF REMEDY

In the event of a proven workmanship defect, the Company shall, at its election, repair or re-apply the affected area within a reasonable time.

The warranty does not include:

17.4 WARRANTY TERMINATION

This warranty shall immediately terminate if:

17.5 ASSESSMENT PERIOD

Where curing-related changes are involved, the Company reserves the right to assess warranty related concerns after the standard curing period of 4-6 months, where applicable.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable South African law:

The Company shall not be liable for indirect, consequential, special, or pure economic loss.

The Company's total liability arising from proven defective workmanship shall not exceed the contract value of the specific works giving rise to the claim.

19. LEGAL COSTS & RECOVERY

Should legal action be required to recover outstanding amounts:

The Client shall be liable for all legal costs on an attorney-and-own-client scale, including collection commission and tracing fees.

20. CLEANING & MAINTENANCE

Walls must be cleaned only with a soft damp cloth or sponge.

No abrasive cleaners, chemicals, scrubbing pads, or pressure washing may be used.

Failure to follow maintenance instructions may void the warranty.

21. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from this agreement shall first be addressed through good faith negotiations.

The party's consent to the jurisdiction of the Western Cape Magistrates' or High Court, as applicable.

22. ACCEPTANCE

By:

the Client confirms that they have read, understood, and agreed to these Terms & Conditions in full.

The Client's attention is specifically drawn to clauses relating to:

By signing below, the Client acknowledges that these clauses have been explained and understood.

23. DEFAMATION & PUBLIC STATEMENTS

  1. The Client agrees to act in good faith in all communications relating to the Company, its employees, products, and services.
  2. The Client shall not publish, post, distribute, or communicate any false, misleading, defamatory, or malicious statements about the Company on social media platforms, online review platforms, messaging groups, websites, or any other public forum.
  3. In the event of any concern or complaint, the Client agrees to first notify the Company in writing and allow the Company a reasonable opportunity to inspect and address the issue before publishing any public statement.
  4. Nothing in this clause prevents the Client from expressing honest opinions or factual experiences. However, any statements that are proven to be false, misleading, malicious, or damaging to the Company's reputation may constitute defamation.
  5. The Company reserves the right to pursue legal remedies available under South African law in the event of reputational harm caused by defamatory statements, including claims for damages and legal costs.

24. INTELLECTUAL PROPERTY & PROPRIETARY RIGHTS

  1. All application techniques, textures, finishes, designs, processes, product formulations (where applicable), methods of installation, photographs, marketing materials, and branded systems used by The Wall Corporation SA (Pty) Ltd are and shall remain the exclusive intellectual property of the Company.
  2. The Client acknowledges that the decorative finishes installed form part of the Company's proprietary methods and branding and may not be replicated, copied, reverse-engineered, reproduced, marketed, or represented as the Client's own product or system.
  3. The Client shall not:
    • Market or sell the finish as a proprietary product of their own;
    • Allow third parties to copy or replicate the Company's application techniques for commercial purposes;
    • Use the Company's name, branding, images, or project photographs for commercial advertising without prior written consent.
  4. Nothing in this clause restricts the Client from enjoying normal use of the installed wall finish within their property.
  5. The Company reserves the right to photograph completed projects for portfolio, marketing, and promotional purposes unless the Client expressly objects in writing prior to commencement.
  6. Any unauthorised commercial use, misrepresentation, or reproduction of the Company's proprietary systems may result in legal action, including claims for damages and recovery of legal costs.